Privacy Policy
Last updated:
This Privacy Policy explains how CitrusBurn ("we", "us", "our") collects, uses and protects information when you visit this website or interact with our marketing pages. We are committed to safeguarding your privacy and only use your information as described below.
1. Information We Collect
- Information you provide voluntarily: name, email, shipping address, phone number and payment details supplied at checkout on our order partner's secure page.
- Automatically collected data: IP address, browser type, device information, referring pages, and general geographic location.
- Cookies and similar technologies: used to remember preferences, measure traffic, and support advertising.
2. How We Use Your Information
- To process and fulfil orders and provide customer support.
- To improve our website, products, and marketing communications.
- To send transactional emails and, where you have opted in, occasional promotional messages.
- To detect, prevent and address fraud or security issues.
- To comply with legal obligations.
3. Payment Processing
We do not store your full credit-card information on our servers. All payments are handled by our PCI-compliant third-party processor on their secure checkout page.
4. Sharing of Information
We do not sell your personal information. We share limited data only with:
- Order fulfilment, shipping and payment providers required to complete your purchase.
- Analytics and marketing platforms that help us understand website performance.
- Regulatory or law-enforcement authorities when legally required.
5. Cookies & Analytics
We may use cookies, pixels and analytics scripts (such as Google Analytics or similar tools) to understand how visitors use the Site. You can disable cookies through your browser settings; some features of the Site may not function properly without them.
6. Data Retention
We keep your personal information only as long as necessary to fulfil the purposes described in this Policy, including legal, accounting or reporting requirements.
7. Data Security
We use reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction. No method of transmission over the Internet is 100% secure, however, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to access, correct, delete or restrict processing of your personal information, and to withdraw consent for marketing communications at any time. Contact our support team to exercise these rights.
9. Children's Privacy
Our Site and products are not directed to children under 18. We do not knowingly collect personal information from minors.
10. Third-Party Links
Our Site may link to external websites, including our order-processing partner. We are not responsible for the privacy practices of those third parties.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date.
12. Contact Us
For questions about this Privacy Policy or to exercise your data-protection rights, please contact our customer-support team through the contact details listed on the official order page.